Shipping policy

1. Processing Time

All orders are prepared and packed within 1–2 business days.
During peak periods (holidays, promotions), processing may take an additional 1–2 days.

We always do our best to ship your order as quickly as possible.

2. Shipping Options & Delivery Times (Israel)

We currently ship everywhere in Israel.

• Standard Home Delivery:
3–6 business days
Delivered directly to your address.

• Pickup Point (Locker / Collection Point): (soon available)
3–5 business days
You will receive a notification once your package is ready for pickup.

• Express Delivery: (depending on our shipping partners)
1–3 business days
Depending on your location and courier availability.

Delivery times are estimates and may vary based on courier delays, weather conditions, or holidays.

3. Shipping Fees

Shipping fees are calculated at checkout based on your selected delivery method.

From time to time, we may offer free shipping promotions. Free shipping above 290 ils order value.

4. Order Tracking

Once your order is shipped, you will receive a tracking number by email or SMS.

You can track your package in real-time until delivery.

5. Wrong Address or Missing Information

It is the customer’s responsibility to provide accurate shipping details.
If the address is incorrect or incomplete:

  • The package may be returned to us by the courier

  • A reshipping fee may apply

We will contact you if additional information is required.

6. Lost, Delayed, or Stolen Packages

If your order appears lost or significantly delayed:

  • Contact us on our Contact page

  • We will open an investigation with the courier

  • If the courier confirms the loss, we will send a replacement or issue a refund

Pulse is committed to ensuring your order arrives safely.

7. Damaged Packages

If your order arrives damaged or leaking:

  • Notify us within 48 hours of delivery

  • Include photos of the product + packaging

  • We will send a replacement or refund depending on the situation

Your satisfaction and safety are our priority.

8. International Shipping

We currently ship only within Israel.
International shipping will be added soon.

9. Customer Support

If you have any questions about your order or delivery, contact us:

📧 Contact page

We’re here to help and will respond as quickly as possible.